Refund and Returns Policy

At Jezavin, we want you to feel confident and happy with every purchase. We carefully select and inspect our jewelry before it reaches you. If you’re not completely satisfied with your order, we’re here to help make the return process simple and straightforward.

 

Returns

• You may request a return within 30 days of receiving your order.
• Items must be unused, unworn, and in their original condition and packaging.
• All original tags, accessories, and packaging included with the product must be returned.
• Customers are responsible for return shipping costs, unless the item arrived damaged, defective, or incorrect.

 

Refunds

• Once we receive your returned item, our team will inspect it and notify you whether your refund has been approved.
• If approved, your refund will be processed within 5–7 business days.
• Refunds will be issued to the original payment method used for the purchase.
• Original shipping and delivery charges are non-refundable, unless the return is due to an error on our part.
• Depending on your bank or payment provider, it may take additional time for the refund to appear in your account.

 

Non-Returnable Items

For hygiene, personalization, and product-condition reasons, we cannot accept returns for:

• Customized, engraved, or personalized jewelry
• Items marked as Final Sale
• Items that have been worn, used, altered, or damaged after delivery
• Products returned without their original packaging or accessories

 

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible. Include your order number and clear photos of the item so our team can review the issue and assist you with the appropriate solution.

 

How to Start a Return

To request a return, please contact the Jezavin Support Team and provide:

• Your order number
• The item(s) you would like to return
• Your reason for the return

Once your request has been reviewed, our team will provide you with the necessary return instructions.

Please do not send an item back before contacting us, as unauthorized returns may not be accepted.

 

Need Help?

If you have any questions about your order, return, or refund, please contact our customer support team. We’ll be happy to assist you.