Terms & Conditions
Welcome to Jezavin Jewelry. By placing an order through our website, you agree to the following terms and conditions. We encourage you to review them carefully before completing your purchase.
Exchange & Return Policy
At Jezavin Jewelry, customer satisfaction and product quality are important to us. Exchanges or returns are accepted when:
- You receive an incorrect item.
- Your item arrives damaged or defective.
- The product received is significantly different from the item described or ordered.
We do not accept exchanges or returns due to change of mind, personal preference, incorrect product selection, or normal wear and tear.
To be eligible for an exchange or return, the item must be unused, unworn, in its original condition, and returned with its original packaging within the applicable return period.
We recommend contacting our customer support team before returning any item so we can guide you through the process.
Order Cancellation
Orders may be cancelled before they have been dispatched. Once an order has been shipped, it can no longer be cancelled, and our applicable Return & Exchange Policy will apply.
Jezavin Jewelry reserves the right to cancel an order in certain circumstances, including:
- Product or stock unavailability
- Incorrect pricing or product information
- Payment verification issues
- Suspected fraudulent activity
- Other circumstances that prevent us from fulfilling the order
If your order is affected, our team will make reasonable efforts to contact you.
Payment Terms
We accept the payment methods displayed or communicated during checkout, which may include:
- Cash on Delivery (COD)
- Bank Transfer
- JazzCash
- Easypaisa
For certain orders, an advance payment may be required before the order can be confirmed or processed.
Shipping & Delivery
Orders within Pakistan are generally delivered within 2–7 business days, depending on the destination and courier service.
Delivery times are estimates and may be affected by factors such as the delivery location, courier delays, public holidays, weather conditions, or other circumstances beyond our reasonable control.
Where available, customers may receive order updates or tracking information after their order has been dispatched.
Please ensure that your name, phone number, and delivery address are accurate when placing your order to help prevent delivery delays.
Product Information
We make every reasonable effort to ensure that our product images, descriptions, colors, sizes, and other details accurately represent the items available on our store.
However, slight differences in color, appearance, size, or finishing may occur due to screen settings, lighting, photography, or variations in the manufacturing and finishing process.
Such minor variations do not necessarily indicate that a product is defective.
Privacy & Data Protection
We respect the privacy of our customers. Information such as your name, phone number, email address, shipping address, and order details may be collected and used for purposes including:
- Processing and delivering your orders
- Providing customer support
- Confirming orders and payments
- Communicating important order updates
- Improving our products and services
We do not sell your personal information to unauthorized third parties. Information may be shared with trusted service providers, such as payment or courier partners, where necessary to process and deliver your order.
Changes to These Terms
Jezavin Jewelry reserves the right to update or modify these Terms & Conditions when necessary.
Any updated version will be published on our website and will become effective from the date it is posted.
Contact Us
If you have any questions regarding these Terms & Conditions, your order, or any of our policies, please contact the Jezavin Jewelry Customer Support Team.
Our team will be happy to assist you with any questions or concerns regarding your purchase.